Our FIRST suggestion is to check online for your insurance plan's COVID-19 FAQ and double-check their Telehealth Parity rules (not tele-doc or doctor-on-demand appointments) before calling customer service. If your insurance does not allow you to have virtual visits please call us.
Medicare and Medicaid plans currently have phone and video telehealth coverage through the end of the pandemic declaration.
YOU MUST CALL THE OFFICE TO LET US KNOW THAT YOUR INSURANCE WON'T COVER TELEHEALTH SESSIONS AND THAT YOU HAVE TO BE SEEN IN PERSON FOR THEM TO COVER.
If you are not able to be seen in person, please discuss with your provider to switch to the video platform doxy.me
The office phone number is (319) 365-3993 to confirm that you can continue to do telehealth or if you must be seen in person.
Please be aware we are seeing children who are still not yet eligible for vaccination. Please be courteous and wear your mask for everyone. Thank you.